Email: kim@reflectionscounselling.co.uk | Call: 07803 578198

Terms & Conditions

Privacy-Policy

The following is an outline of the agreement between the therapist – Kim Hartman and client prior to the commencement of services with Reflections Counselling.

It states the rules & responsibilities of my role as your therapist, as well as your responsibilities in the therapeutic relationship with me.

Terms Of Use

  1. I am a registered member of – BACP & DBS  
  2. I am fully insured with Howdens Insurance Ltd and hold a current enhanced DBS check.
  3. Once you become my client, I am bound by this confidentiality agreement
  4. Contact outside of sessions is only permitted to discuss the time/date of future sessions. No other contact will be accepted. This includes social media
  5. Your session is 50 minutes. If you are late, your session will be shorter. Cancellations with less than 48 hours’ notice will be charged at the full session rate
  6. Should we happen to see each other out of context, I will not greet you. This is to protect your confidentiality and the boundaries of our therapeutic relationship unless you state you are happy for me to do so.
  7. If you wish to leave therapy, I ask that you give four sessions notice. Endings are important for a healthy therapeutic experience and should be worked through with plenty of notice.

Payment

Payment is to be made weekly by cash at your session or bank transfer prior to your session or direct debit as agreed – you may pay for block sessions if you wish

 

Cancellation & Charges

Failing to provide more than 48 hours notice will result in your session being charged
Cancelling TWO or more sessions in one four-week period may result in your time/day slot being offered to another client

Complaints

If you are unhappy with the service you receive please talk to me to see if we can resolve your concern.

 

Patient Promise
My Patient Promise
As a member of the British Association of Counselling and Psychotherapy (BACP) I adhere to their ethical framework and promise to be there for you every step of your journey. My goal is to help you grow from your struggles, heal from your pain and move forward to where you would like to be in your life.